Returns & Exchanges
At Praesidus, we stand behind the craftsmanship of our military-inspired timepieces and offer a 30-day window for returns or exchanges on all unworn items. We want to ensure your watch meets your mission requirements, so we provide a streamlined process for total peace of mind.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the watch in its original military-grade packaging, ensuring all protective films, tags, and manuals are included.
Ship It Back
Affix the prepaid shipping label provided by our system and drop the package off at any authorized carrier location.
Inspection and Refund
Once our watchmakers verify the condition of the return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing